Customer Service Advisors Full and Part time

25 409 £
Date Placed 11 January


Part Hours: 22.2 hours a week
Working Pattern:
Hours are worked on a shift pattern between 8.00am and 6.00pm, days worked will be Wednesday to Friday

Full time hours - 37 hours per week Hours are worked on a shift pattern between 8.00am and 6.00pm, days worked will be Wednesday to Friday


£25,409 - £27,852 per annum (pro rata for part time)


The Role:
We have an exciting opportunity for a motivated, helpful and keen individual to deliver a positive customer experience each and every time.
Playing a vital role in the continuing success of our Customer Service Centre, you’ll of course have heard about our fantastic reputation. It will come as no surprise that we are a dedicated team, and you’ll want to join us so that you can deliver excellent customer service whilst fulfilling your own potential.
As a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions and situations so you’ll be able to demonstrate your ability to build relationships, take ownership and use your initiative.

About You:
To support our customers using our range of digital methods, we are looking for someone with:
 Great customer service skills
 A solution focused attitude
 Strong people and communication skills
 The ability to work as part of a team

You will be based mainly in our Customer Service Centre, just a walk away from Cambridge train and bus stations in the city; however, there may be times when, in line with requirements of the service, you’ll be able to work remotely.
You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do. We are committed to supporting the development of our staff and many of our successful Advisors have been given career progression opportunities within Customer Services or to other services throughout the organisation.
If you have the talents we are looking for then we want to hear from you.
The successful applicant will be required to undertake a Basic Disclosure and Barring Service (DBS) check.

What we can offer:

 Family friendly policies
 Flexible working
 Generous annual leave allowance
 Access to the highly valued Local Government Pension Scheme (LGPS)
 A variety of learning and development opportunities via a range of sources and methods
 Confidential advice and support via the Employee Assistance Programme
 Health and well-being programme
 Subsidy for public transport
 Staff reward and recognition framework

Application Process:
To make an application, please click here.
Recruitment Timetable:
If you would like to be considered for this role, you will need to apply by 12 noon on 26 January 2023.

Please contact us for more information about the role on offer and who we are looking for. If you would like an informal chat, please contact Debbie Grace on 01223 458671 or email or Clarissa Norman on 01223 458604 or email

Click on the links here to find out more information about Staff Pay and Benefits, Working for the Council or Equality & Diversity in Recruitment
To view more information about the role, please click here.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.<br><br>Cambridge