Patient Pathway Coordinator | Barts Health NHS Trust

28 837 £
Date Placed 11 January

An exciting opportunity has arisen for 1 Patient Pathway Coordinator within Neurosciences at The Royal London Hospital. The post will be for 12 months on secondment.

The successful applicants must be patient focused, proactive, and well organised with the ability to multitask and deal with frequent disruptions in a busy office environment. We are looking for hard working individuals who demonstrate close attention to detail, good knowledge of specialty specific patient pathways in accordance to the 18 week management from referral to treatment and have a positive approach to their work with good organisational skills. This is a great opportunity to expand your knowledge base within Neurosciences.

The Patient Pathway Coordinator will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients in order to deliver a high quality administration service, a positive patient experience and excellent customer service.

Our Patient Pathway Coordinators are vital to ensuring in conjunction with outpatients and booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHS constitution for both cancer and RTT, taking action to expedite patient pathways where necessary

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.

We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Coordinator Care
1. Provide an efficient and effective administrative service to a multidisciplinary team
2. Actively manage administrative processes and coordinate care associated with patient pathways, including validation, bookings and solving queries that arise.
3. Ensure the 18 week access and other quality targets are met, identifying potential delays and escalating this to the Patient Pathway Manager.
4. Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries.
5. Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring of clinic utilisation and use of corrective actions on CRS (the Trust’s patient information system) when required.
6. Be responsible for the provision of an efficient and effective secretarial service to a multidisciplinary team, including implementation of digital dictation/voice recognition services and quality assurance of documents and their distribution. Work closely with the multidisciplinary team to ensure all correspondence is dealt with quickly and efficiently.
7. Undertake small amounts of typing when letters fall outside the remit of G2.
8. Implement Standard Operating Procedures (SOPs) and contribute to the development of SOPs.
9. Provide cross-cover for other Patient Pathway Coordinator to ensure a consistent a