Customer Experience Advisor

not specified
Date Placed 11 January

Join our community

We are currently recruiting both full time permanent roles, our full-time starting salary of £21,888 is made up of a base salary of £20,188 up to £1,200 discretionary performance related bonus, plus £500 flexible benefits allowance.

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.

What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.

You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.

The difference you'll make.

Acting as the first point of contact for customers in branch or over the phone

Assisting with day-to-day transactions, queries and servicing

Answering customer calls into our contact centre

Building relationships and finding solutions

Developing your knowledge of services and products to help our customers

Identifying new ways to improve the customer experience

What you'll bring.

Proven ability to deliver outstanding customer service either from a face to face or a telephony background

The ability to communicate effectively with customers to truly understand their needs

You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

A real desire to go above-and-beyond for customers

Effective team working skills with a flexible, can-do approach to work

Openness to a broad range of activities even if outside of standard expectations

Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know.

In a full-time Branch based role, you'll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

The role is based in Woolwich branch

If you are successful in reaching interview stage, your interview will be conducted remotely via Zoom.

Everyday Inclusion.

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

Starting salary of £20,188 plus a £500 annual cash allowance to spend on our great range of benefits.

25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

Eligible for a discretionary performance-related annual bonus.

Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

Support your favourite causes through charitable giving and our community partnerships

Share in Santander's success by investing in our share plans

24/7 access to an online employee discount platform including retailers, entertainment, eat