IT Administrator

not specified
Date Placed 11 January

Main Purpose and Scope of Job
The Information Technology Administrator is primarily responsible for Hardware and support tasks to ensure the smooth running of the UK IT Operations. Various other IT related duties as and when required.

Duties and Key Responsibilities
• Provide 2nd line support where the Global Helpdesk is unable to fix the issue
• Assisting the IT Service Delivery Manager with the organization of the IT Field engineer team to ensure fast turnarounds with break and fix incidents.
• Maintain the Mobile Device Management (SOTI) configurations including images, deployed applications, locked configurations, wifi networks, etc
• Catalogue and maintain all the tablets of the business, both iOS and Android devices, using the MDM software
• Create new configurations or action changes on requests
• Providing training for the site users on-site/remotely where required
• Processing new hardware requests and maintaining the relationship with the supplier
• Helping contracts with their MDM-related technical questions and projects, eg new application deployments
• Assisting the IT Service Delivery Manager in various service delivery-related tasks as and when required
• Working with the IT Service Delivery Manager to drive ongoing improvement projects
• Suggest projects to management that could be undertaken to improve service, reliability, efficiency, or security
• Occasional flexible working required to minimize business disruption
• Travel to sites where required to deal with issues most effectively or liaise with staff/managers
• Document and update the operating procedures of the IT department
• Ensuring that all work is carried out to high standards, following established procedures where appropriate
• Various other IT-related tasks as and when required
• Covering the IT Service Delivery Manager during annual leave periods

• Good technical understanding of IT systems
• Basic knowledge of Service Desk processes
• Experience using Teams, Sharepoint Online, and Office365 necessary
• Must be strong with Microsoft packages and ability to train users if needed

Essential Knowledge
• Familiarity with IT industry best practices
• Use of Service Desk Management software is preferred, Service Now is desirable
• Windows 7/10/11 OS fault-finding knowledge
• Knowledge of service delivery principles would be an advantage
• General Networking understanding
• Knowledge of Laptops, Desktops and Tablet hardware is essential, Lenovo laptops, desktops, and dock experience is preferred

Personal Attributes and other Requirements
• Good technical understanding
• Good communication skills
• Willingness to learn and adapt to new ways of working and technologies
• Good understanding of IT systems
• Ability to lead on projects and help maintain high service expectations for business sites when in need
• Driving licence
• Compassion
• Composure
Any other reasonable request.<br><br>Doncaster